Skip to main content

Manufacturer Warranty

Manufacturer​

This device was designed, developed and manufactured in the United Kingdom by Rock Seven Mobile Services Limited trading as Ground Control.

Warranty​

The RockREMOTE device and antenna is provided with a 2 year manufacturers limited return to base warranty which covers component and manufacturing defects.

Should you encounter a problem with your device, we agree to remedy the defect either by repair or replacement (at our option). Please contact us directly in order to arrange this. An original receipt is required for any warranty claims.

The warranty is void if:

  • Any component has been subject to misuse or improper installation.
  • The casing of the unit has been opened or tampered with in any way.

Extended warranty options are also available.

How long does this limited warranty last?​

Your limited warranty period lasts 2 (two) years and commences on the date displayed on the product’s invoice.

What is covered by this limited warranty?​

This limited warranty covers defects in materials and workmanship in your RockREMOTE product (The Product). In the first year we cover the full cost of any repair or replacement. In the second year we cover the cost of any labour, but material costs are not covered. Support is via your product reseller in the first instance. Your reseller will deal with any RMAs with us, the manufacturer.

Warranty Terms​

This limited warranty does not cover:

  • Non-Ground Control Approved Peripherals
  • Products for which we have not received payment

It does not cover problems resulting from:

  • External causes such as accident, abuse, misuse, or problems with electrical power.
  • Servicing not authorised by Ground Control.
  • Usage that is not in accordance with product instructions.
  • Failure to follow the product instructions.
  • Problems caused by using accessories, parts, or components not supplied by Ground Control.

This warranty gives you specific legal rights and does not affect your rights under the sale of Goods Act.

Ground Control's responsibility for malfunctions and defects in their products is limited to repair and/or replacement as set forth in this warranty statement. Ground Control disclaims all other warranties and conditions, express or implied, including without limitation implied warranties and conditions of merchantability and fitness for a particular purpose, statutory or otherwise.

Ground Control does not accept liability beyond the remedies provided for in this Limited Warranty statement or for special, indirect, consequential or incidental damages, including without limitation, any liability or third party claims against you for damages, for products not being available for use, or for lost data or lost software. Ground Control’s liability will be no more than the amount you paid for the product that is the subject of the claim. This is the maximum amount that Ground Control is responsible for.

The limited warranty begins on the date your invoice. The warranty period is not extended if we repair or replace a warranted system or any parts. Ground Control may change the terms and availability of limited warranties, at its discretion, but any changes will not be retroactive (that is, the warranty terms in place at the time of purchase will apply to your purchase).