Skip to main content

Help & Support

For assistance, please contact the Ground Control Customer Support team.

It would greatly help us if you provided the following information:

  • Name and contact number
  • Serial number of the Device (see serial number label)
  • Symptoms of the fault
  • History of action taken to attempt to rectify the fault

Please remember that the more information you can give us, the better we’ll be able to help you. A simple ‘it doesn’t work’ isn’t enough - please be as descriptive as you can, and we can then get you up and running again as quickly as possible.


Do not attempt to repair or service devices yourself.

Attempting to service devices on your own may damage them irrevocably and will void any warranty.