Help & Support

For assistance, please contact the Ground Control Customer Support team.

• USA +1 800 931 5559
• UK +44 (0) 23 8000 3888 or +44 (0) 1452 751 940
• EMAIL: support@groundcontrol.com
• https://www.groundcontrol.com/contact/

It would greatly help us if you provided the following information:

• Name and contact number
• Serial number of the Device (see serial number label)
• Symptoms of the fault
• History of action taken to attempt to rectify the fault

Please remember that the more information you can give us, the better we’ll be able to help you. A simple ‘it doesn’t work’ isn’t enough - please be as descriptive as you can, and we can then get you up and running again as quickly as possible.

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Do not attempt to repair or service devices yourself.

Attempting to service devices on your own may damage them irrevocably and will void any warranty.